Our products are made with the utmost care and expertise: we warrant that all Sophia Perez jewellery pieces purchased directly from us will be free from manufacturing defects. If you believe your item has a manufacturing defect, please do not wear the piece and contact us immediately so we can arrange for inspection. This warranty is valid for the 2 years from the date you receive your finished ring.

If the damage to your jewellery is indeed due to a manufacturing defect, we will repair the merchandise or replace it if appropriate without charge. Please kindly note that due to the organic nature of materials used, we cannot always guarantee a perfect match to the original in case of having to replace a component of the piece or the piece in its entirety, although we will strive to provide you a piece as close to the original as possible.

Our 2 year Manufacturer Warranty covers any manufacturing defects but this warranty does not cover damage from normal wear and tear from everyday use. Please see Conditions and Exclusions list below. If after inspection, the damage is deemed not caused by a manufacturing defect, we will contact you and explain what repair options are available to you, and at what cost.

Any work done to your Sophia Perez piece (repair, sizing, any other service) by someone other than us, without prior consultation and agreement with us, will void your Manufacturer warranty.

Please kindly note that the materials we work with are organic, and thus by nature irregular: variations in natural characteristics and colours of gemstones are completely normal, and part of the unique character of your Sophia Perez piece. Very slight and inconsequential variations in craftsmanship might be noticeable, as our pieces are handcrafted. These variations should not be considered a defect.

LIFETIME CARE WITH SOPHIA PEREZ

We recommend regular servicing of your fine jewellery, to make sure it is well looked-after and maintained so it can last a lifetime. We offer a complimentary check-up and cleaning service to make sure your piece is secure and looking its best, and can advise if any maintenance work is required. We recommend booking in yearly, with a more thorough re-polish/clean every few years, as to not overly distress the metal.

If we assess that any maintenance work is required we will first inform you of any costs and updated timelines.

The piece must be dropped and collected at our London studio. For our customers based outside of the London or the UK please contact us at sophia@sophiaperezjewellery.com to discuss options.

WARRANTY CONDITIONS AND EXCLUSIONS

Warranty and maintenance services as described above are only available to the person/the partner of the person who purchased the covered product from Sophia Perez (if the piece was purchased for a friend, family member, etc, please do get in touch with us for advice).

Any work done to your Sophia Perez piece (repair, sizing, any other service) by someone other than us, without prior consultation and agreement with us, will void your Manufacturer warranty.

Damage or loss that result from failure to obtain repairs or maintain the integrity of your piece are also not covered by us. This could for example include:

Please kindly note that our warranty does not apply to the replacement of a centre stone.

We do not provide warranties for damage due to normal wear, product loss, loss of stones, or theft of the jewellery piece, and thus recommend taking out insurance.

INSURING YOUR JEWELLERY

As we do not provide warranties for damage due to normal wear, product loss, loss of stones, or theft of the piece as outlined in more detail above, we always strongly recommend taking out insurance.

We can recommend a jewellery-specific insurance company if you’d like. Some of our clients add their pieces to an existing insurance (such as their home contents insurance) – if this is something you’d like to do, make sure your piece is covered for use and wear inside and outside of your home, as well as during any international travels. We cannot be held responsible if your chosen insurance does not adequately cover the value of your piece.

We are happy to provide a valuation of your Sophia Perez jewellery piece on request. Please email sophia@sophiaperezjewellery.com, and someone will get back to you to help you with your query.